Course with Mabel
Mabel — Knowledge Transfer Plan Before the Expert Retires
A knowledge transfer plan for the weeks before your only expert retires, rehearsed 1:1 against a tutor that answers in war stories. Three weeks of case-based interviews producing runbooks a stranger could follow at 2am, ending when the successor resolves two past incidents unaided.
What you’ll master — Outcomes you can use
- Three runbooks a stranger could follow at 2am, not a farewell lunch
- The successor resolves two past incidents from the runbooks alone, without asking him anything
Your tutor
A knowledge-capture specialist who has run handovers for retiring plant and platform engineers.
Patient · Sceptical · Specific
The plan — What’s inside
- Map What Only He Knows
- Case-Based Interviews
- Write and Test the Runbook
3 parts
Questions about this course
How do we capture what our retiring specialist knows before his last day?
A knowledge transfer plan for the weeks before your only expert retires, rehearsed 1:1 against a tutor that answers in war stories. Three weeks of case-based interviews producing runbooks a stranger could follow at 2am, ending when the successor resolves two past incidents unaided.