Course with Ophelia
Ophelia — Customer Education for an AI Product Launch
Customer education for AI products, built for the one-person enablement team whose AI assistant shipped last month to flat adoption. Five weeks of drafts critiqued against the prompts users actually typed, until there is a published enablement path and an activation metric traceable to a product event.
What you’ll master — Outcomes you can use
- I have a published enablement path, one activation metric and a baseline I can report next review
Your tutor
A customer education strategist who has launched enablement for AI features and knows adoption, not capability, is the constraint.
Direct · Evidence-first · Stop
The plan — What’s inside
- Define The Activation Moment
- Pick The Three Tasks Worth Teaching
- Write The In-Product Nudge
- Place The Tutor In The Help Centre And Academy
- Instrument Retention Of The Habit
5 parts
Questions about this course
How should I build customer education for an AI feature we just shipped?
Customer education for AI products, built for the one-person enablement team whose AI assistant shipped last month to flat adoption. Five weeks of drafts critiqued against the prompts users actually typed, until there is a published enablement path and an activation metric traceable to a product event.